Contact Us
We're here to help! Get in touch with our support team for assistance with your image processing questions or issues.
Customer Support
For general inquiries, technical support, or any issues with image compression, resizing, conversion, or cropping.
Response time: Within 48 hours during business days
Privacy & Data Protection
For privacy policy questions, data protection inquiries, or any concerns about how Pixoma handles your images.
For GDPR and data protection requests
How to Contact Us
Email Support
The best way to reach us is via email. When contacting support, please include:
- Your device model and operating system
- Description of your issue or question
- The image format you were working with (JPEG, PNG, WebP, HEIC)
- Screenshots or error messages (if applicable)
- Which feature you were using (compress, resize, convert, crop)
Response Times
We aim to respond to all inquiries within 48 hours during business days (Monday-Friday). For urgent issues, please mark your email as "Urgent" in the subject line.
What to Include in Your Email
Subject Line Example:
[Support Request] Image Compression Issue
Email Body Should Include:
- Clear description of the issue
- Steps you've already tried
- Device information (model, OS version)
- Any error messages you've seen
- Image format and approximate file size
Before Contacting Us
You might find the answer to your question in our resources:
Quick Contact Information
Need help with something else? Check out our FAQ section or browse our blog for guides and tips.